Account Information

Patient List

  • How do I request additional samples for a previously enrolled patient?
  • How do I track a sample order?
  • How do I view or add Patient Notes?
  • I facilitated my patient’s enrollment online, but I’m not seeing them in my Patient List. Why?

Helping a Patient Enroll

  • Why won’t the system let me facilitate an enrollment?
  • How can I facilitate an enrollment for my patient without sending samples?
  • What will my patient receive if I select “Send ONLY our condition-specific kit with no product samples?”
  • How can I create a patient without sending samples immediately?

Favorites List (Ostomy Only)

  • What is a “Favorites List?”
  • How do I create a “Favorites List?”
  • How do I update a saved “Favorites List?”

About Hollister Secure Start services