Hollister Secure StartSM services is here to help!

Hollister Secure StartSM services offer you free, personalized support regardless of the brand of ostomy or continence care products you use. We can help you understand your rights and navigate conversations with suppliers to ensure you are getting the products of your choice.

Reach out by filling out the form below or call us at 888.808.7456 for further support.


Consumer Service Membership

For the purpose of enrolling in Secure Start services, a free consumer service program, and receiving the associated membership benefits, I consent to the processing of my personal identification, communication preference, health information, product information, third party information, transactional information, and request details by Hollister and its Group Companies (see link below) and its affiliated service company, where applicable. I understand that these services are free of charge, and there is no obligation to purchase anything to receive them. I understand that I am under no obligation to participate in any/ all of the applicable membership benefits, such as assistance identifying product supplier options, and receiving product samples and other complimentary items. I understand that Hollister, its Group Companies and affiliated product supplier, may communicate with me about consumer services, or as part of a membership benefit, using the contact information (postal address, email, phone, & sms text) that I have provided. Hollister may also share my personal and health information with my healthcare professional, doctor, healthcare product supplier, health insurance provider or other third parties as indicated in the data privacy notice. Hollister reserves the right to change the consumer service program at any time.

Direct Marketing

For the purpose of receiving information about products, promotions, and other direct marketing campaigns, I consent to the collection and processing of my personal identification, communication preference, consumer health data [Information about my health-related conditions, treatment, diseases, or diagnoses, and request details, where applicable, by Hollister, which includes its Group Companies (see link below)]. I agree that Hollister, including its Group Companies, may use my consumer health data to tailor marketing communications specifically related to my health needs and interests. I understand that Hollister and its Group Companies may communicate with me about these topics, using the contact information (postal address, email, phone, & text) that I have provided.

Your consent is optional and you have the right to withdraw it at any time. To withdraw your consent or to make changes to your communication preferences, contact us at privacy@hollister.com. Such withdrawal only has future effect (i.e. the withdrawal of your consent has no effect on the lawfulness of the data processing and disclosures before the withdrawal was made).

For more details regarding Hollister and its Group Companies, please refer to our Group Companies Page. Please find further details regarding the processing of your personal data and your legal rights in our full Privacy Notice.