Consumer Services | Hollister US
You may have questions about your condition and how to keep living the life you want to live, but you don’t have to figure things out on your own.
We’re here to help!

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Insurance

Based on your insurance plan, we can explain your options and help you determine whether any ostomy or catheter product, regardless of brand, is covered, as well as allowable quantities.


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Products

Whether you're new to your condition or an experienced user just looking for product options, we can help.

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Suppliers

We'll provide you with information about supplier options who accept your insurance and who can provide you with your requested product.



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Connections

Hollister Secure Start services has long-standing relationships with a variety of organizations to connect you with people, knowledge, and tools to live the life your want to live.

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Access to Nurses

While your healthcare professional is your source of medical information, we have nurses available to answer questions over the phone related to product usage.



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Educational Information

We can help you navigate the latest lifestyle, product, and clinical information available on Hollister.com.


Below are answers to some commonly asked questions about our services.

Why should I join Hollister Secure Start services?

Everyone is different. When you join, you'll be matched with a Consumer Service Advisor who will take the time to understand your needs and help you find solutions to the challenges you may face as an ostomy or continence product user, including finding the right products, identifying product supplier options, navigating insurance, and more.

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Who can join?

Anyone living with an ostomy or who uses urinary catheters for bladder management, or their caregivers, regardless of the brand of products used.

What does it cost?

Nothing. There is no cost for patients or their caregivers to join, and our support is available for as long as you need us.

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Do I need to use Hollister products to join?

No, services offered are provided at no cost regardless of the brand of products you choose to use.

Join Hollister Secure Start Services Today

Enroll now to gain access to free personalized support, product information, and educational resources that will help you live the life you want to live. Call us at 1.888.808.7456 or enroll online.

Hollister Secure Start Services eNewsletter

Interested in getting more information about Hollister Secure Start services? Subscribe to our electronic newsletter. Each issue features inspirational stories, expert product and lifestyle guidance, news and event updates, and more.

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The information provided herein is not medical advice and is not intended to substitute for the advice of your personal physician or other healthcare provider. This information should not be used to seek help in a medical emergency. If you experience a medical emergency, seek medical treatment in person immediately.

Hollister Secure Start services are free of charge, and there is no obligation to purchase anything to receive them. Hollister Incorporated reserves the right to change Hollister Secure Start services at any time.